Shipping & Returns

Everything you need to know about shipping, delivery, returns, and exchanges at Euroglam.

Free Shipping

Canada orders over $200 CAD

Processing

2–3 business days

Delivery

Approx. 7–10 business days

Returns

Within 14 days

Shipping

We currently ship to Canada and the United States.

In-stock orders are typically processed within 2–3 business days. Pre-order items require approximately 30–45 days before shipment.
If your order includes both in-stock and pre-order items, we will contact you to confirm whether you prefer the available items to ship separately or the full order to ship together.

Once shipped, orders typically arrive within 7–10 business days. Delivery times are estimates and may vary due to carrier delays, weather, holidays, or other circumstances outside our control.

We offer free shipping within Canada on orders over $200 CAD. Shipping for Canadian orders under $200 CAD is calculated at checkout.

All orders include tracking. Once your order has shipped, you will receive a confirmation email with your tracking information.

Customers in the United States are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by local authorities. These fees are not included in the product or shipping price.

Returns, Exchanges & Special Cases

Return requests must be made within 14 days of delivery.

To qualify for a return, items must be unused, unworn, in their original condition, and have all original tags attached. Items showing signs of wear or use may not be accepted.

Before sending an item back, please contact us by email or through our Contact page. Once your return has been approved, we will provide return instructions and the return address.
Please do not send items back without contacting us first.

Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as Euroglam cannot be responsible for returned packages lost in transit.

Original shipping fees are non-refundable.
If your order qualified for free shipping, the original shipping cost will not be deducted from your refund.

We offer exchanges on eligible items within 14 days of delivery, subject to availability. Customers are responsible for return shipping costs unless the original item arrived damaged or incorrect.

Sale and final-sale items cannot be returned or exchanged.

For hygiene reasons, jewelry is final sale and cannot be returned or exchanged, unless it arrives damaged or incorrect.

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery with your order number, a short description of the issue, and clear photos of the product and packaging.

In-stock orders may be cancelled before fulfillment. Once an order has been processed or shipped, it can no longer be cancelled and the standard return policy will apply.

Pre-order items cannot be cancelled once the order has been placed.