Refund policy

Returns & Refunds

We want you to feel confident shopping with Euroglam. If you are not completely satisfied with an eligible purchase, you may request a return within 14 days of delivery.

To be eligible for a return, your item must be unused, unworn, and in its original condition, with all original tags and packaging where applicable.

To request a return, please contact us at info@euroglam.ca. Once your return is approved, we will provide return instructions and the appropriate return address.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Original shipping charges are non-refundable. If your order qualified for free shipping, we do not deduct the original shipping cost from your refund.

Refunds will be issued to the original payment method after the returned item has been received and inspected. Please allow additional processing time for your bank or payment provider to post the refund.

Exchanges

Eligible items may be exchanged within 14 days of delivery, subject to product availability.

Customers are responsible for return shipping costs for exchanges unless the item received was damaged or incorrect.

Final Sale Items

Items marked as sale or final sale are not eligible for return or exchange.

Jewelry

For hygiene reasons, jewelry is not eligible for return or exchange unless it arrives damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at info@euroglam.ca.

Please include your order number and clear photos of the item and packaging so we can assist you as quickly as possible.

Order Cancellations

In-stock orders may be cancelled before they have been fulfilled. Once an order has been fulfilled or shipped, it can no longer be cancelled.

Pre-orders cannot be cancelled once placed.